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06.06.19

A successful 35-year partnership

Fuel is the lifeblood of our customers’ businesses, so continuity of supply is essential.

We focus on working closely as a team to ensure that our customers can depend on us to deliver a reliable supply of fuel wherever and whenever they need it.

Our success in achieving this is borne out by the consistently high ratings we get for ‘continuity of supply’ in our annual customer surveys, with 97.5% rating us as ‘good or excellent’ in our 2018 survey.

Team work

Mabanaft’s tight-knit team are all based in central London and working in the same office supports fast and effective internal communications. Our sales and marketing and supply and operations teams work closely together and can easily flag any potential supply issues or upturns in demand as they occur. This means the team can act swiftly to respond to these before they become a  problem.

Being able to deliver a reliable, uninterrupted supply of fuel is key to building long-lasting relationships with our customers. We have supplied wholesale heating oil to Goff Petroleum from our Thames Terminal Grays for over 35 years. Goff’s Fuel Buyer, Darren Pike, has worked with us personally since 1994.

Reliability of supply

Goff Petroleum is a leading heating oil distributor for East Anglia and the South East. Their business depends on a reliable, year-round supply of fuel so they can continue to deliver to their customers.

Darren Pike says of working with us: 

"Mabanaft is one of our principal suppliers. They've been a constant throughout the 35 years we’ve worked with them, continually supplying us from their Grays location on the Thames.

“Any pinch points, disruptions and issues we’ve encountered over the years are well managed for the most part and Mabanaft has routinely supplied the fuel we need to meet our customers’ needs.”

Good customer relationships

While continuity of supply is essential, our team have also developed a strong working relationship with the people at Goff which has been integral to such a long-standing, successful relationship: 

“Mabanaft has always had good people. I have confidence in their staff and in the company itself - that’s been the case for the majority of the 25 years I’ve worked with them.

“We’ve managed to develop a relationship based on respect. Our partnership is mutually beneficial and the fact that it works is largely down to the personalities we deal with day-to-day. The people at Mabanaft understand our requirements and make sure that we’re well supplied.”

Sound support from a team of experts  

It is essential that we have a strong, capable team, and we are proud of our experienced and knowledgeable staff. We have worked hard to create a company where any one of our team has the capability and authority to act quickly to successfully address potential supply issues, ensuring we can always deliver the fuel our customers need. 

We supply heating oil (kerosene), diesel, petrol, FAME biofuel and Jet A1 aviation fuel from 10 locations across the UK, serving independent distributors, retailers, hauliers, commercial airlines, supermarkets and commercial and industrial businesses.

Start a conversation by calling our sales team on 020 7802 3320.

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Key Facts

8,000

Mabalive has been an outstanding success. Over 8,000 transactions are made online every year