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Recruiting and promoting to deliver exemplary service and support

Mabanaft is pleased to announce the recruitment and promotion of three members of staff across supply, marketing and financial roles. Internal staff moves and a growth in sales have prompted us to grow our team. This will allow more time for developing customer relationships, including face-to-face meetings, which we believe to be essential to truly understanding our customers’ needs.  

Supporting personal development

The company provides an environment that encourages autonomy and individual strengths. We also favour internal promotions wherever possible, which gives staff the opportunity to develop and grow within the organisation. In line with this philosophy, Arta Musaj has moved across from sales to our supply department and is thoroughly enjoying the challenges this brings.

Arta’s former role is now covered by Emily Pyke. Emily has previously held customer-facing roles within the industry and her propensity for creating strong rapport is a key quality that we are delighted to have on board. Emily said; “It’s been so easy to settle in and feel part of the team. Everyone has their own skills and knowledge and, regardless of departments, you can ask anyone for help so you're always learning from others. I've always been keen to work in a role in which I can grow and develop, as well as be able to progress within the business. Mabanaft is a company that allows you to do just that.”

Developing relationships

“We are a small company, but we have a wide reach,” explains Martin Cook, joint managing director. “We’re dedicated to offering a tailored service that is entirely adaptable to our customers’ specific requirements, having additional manpower will allow us to continue delivering a highly responsive service.”

As a result, Clare Charlton joins us as an expert resource with 20 years’ experience in the industry to manage the relationships we have built with our customers and ensure a cohesive and consistent level of service. Coming in as a part-time account manager from a wholesaler and trader background in sales, she is bringing with her a wealth of experience. She will be supporting the team with account management, as well as looking at business development across the company. “This opportunity came at the right time for me – at Mabanaft I’m able to get involved in different departments and explore our accounts in more detail,” Clare reveals.

Streamlining processes

As one of the UK’s key fuel wholesalers, we manage huge numbers of transactions daily and pride ourselves on avoiding mistakes. As part of this effort, Khilna Hirani has been promoted to UK group finance director – a role that has been created to oversee Mabanaft UK’s financial activity.

Returning after maternity leave from her role as an accounting manager, Khilna will supervise both day-to-day controls as well as being involved in bigger picture strategic moves, including acquisitions and investments. She is also tasked with incorporating new processes into the current structure to streamline how finance works across three subsidiaries. “At Mabanaft you’re given a chance to prove yourself,” Khilna explains, “and a work/life balance is encouraged.”

Forging a new direction

To support our continued growth, we’re streamlining our systems and employing people with expertise in the industry to ensure we continue to deliver exemplary service to our customers. In such a dynamic market that’s open to enormous change in a short space of time, we must continually challenge our established processes and explore new opportunities to remain successful. We look forward to having  Emily, Khilna and Clare working with us to forge a new direction with us as we head in to 2020.

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